Draft template. This must be reviewed by a lawyer in each country before launch.
1. About the service
kdelivery is an online platform that connects customers with independent restaurants ("Stores") and independent delivery partners ("Riders"). We are not the seller of the food. The Store is responsible for the food it sells, including quality, allergens and food safety.
2. Accounts
- You must give accurate information and keep your password safe.
- You are responsible for orders made with your account.
- We may suspend accounts that are used for fraud, abuse or repeated unpaid cash orders.
3. Orders and payment
- Prices, delivery fees and payment methods are shown before you place an order and may differ by country and store.
- An order is confirmed only after the Store accepts it. If the Store does not accept it in time, it is cancelled automatically.
- For cash on delivery, please prepare the exact amount shown in the app.
- Online payments are processed by licensed payment providers. We do not store your card details.
4. Cancellations and refunds
- You can cancel free of charge until the Store accepts your order.
- If a paid order is rejected or cancelled by the Store or by us, the full amount is refunded to the original payment method.
- For problems with your food, contact support within 24 hours with your order number.
5. Reviews
Reviews must be honest and about your own order. We may hide reviews that contain personal information, hate speech or unrelated content.
6. Liability
To the extent permitted by local law, we are not liable for indirect losses. Nothing in these terms limits rights you have under consumer protection laws in your country.
7. Changes
We may update these terms. We will notify you in the app before important changes take effect.